How SwiftLogistics Optimized Delivery Scheduling with Voicebot and Bulk SMS

Problem & Solution
A logistics company with a fleet of 200 trucks was facing significant issues with delivery scheduling and customer communication. Delays often occurred due to last-minute changes in delivery windows, and customers were frequently left in the dark about when to expect their shipments. Manual scheduling was inefficient, leading to miscommunications and dissatisfied clients.

The company needed a system that would automate delivery scheduling, provide real-time updates to customers, and allow for easy rescheduling. The goal was to improve on-time deliveries and enhance customer satisfaction.
Solution:
LynxSMS deployed a voicebot and bulk SMS system that automated delivery notifications and rescheduling. The system:
  • Sent SMS notifications to customers when deliveries were on their way, including expected arrival times.
  • Allowed customers to confirm or reschedule deliveries via the voicebot.
  • Provided real-time updates if there were delays due to traffic or weather conditions.

Implementation:
The voicebot and SMS system were integrated with the company’s logistics management software, ensuring real-time communication with both customers and drivers.

Results:

 On-Time Deliveries Increased by 30%

Real-time updates and automated rescheduling improved delivery accuracy.

 Customer Satisfaction Improved by 25%

Customers appreciated the ability to easily reschedule deliveries through the voicebot.

 Operational Efficiency Improved by 20%

Automation reduced manual scheduling errors and freed up staff to focus on fleet management.