How TechNex Enhanced Customer Communication with VoiceWaveAI’s Automated Solutions
Problem & Task
TechNex faced challenges in handling high volumes of customer inquiries across multiple channels. Their current system lacked the automation and personalization needed to manage call routing, send bulk messages, and verify customer information efficiently. The company’s sales and customer support teams were overwhelmed by manual tasks like call handling and responding to general inquiries, leading to missed opportunities and lower customer satisfaction.
TechNex needed a comprehensive communication solution to streamline customer interactions, automate responses, and ensure customers received timely updates. The solution needed to include multi-level IVR for better call management, automated voice broadcasting for marketing campaigns, and bulk SMS to send personalized updates about property listings and availability.
Solution:
TechNex partnered with VoiceWaveAI to implement two key automated communication tools: IVR and Bulk SMS.
IVR System: TechNex deployed a multi-level IVR system through virtual numbers to efficiently manage incoming customer calls. Callers could easily navigate options such as property inquiries, scheduling appointments, or speaking to an agent. This streamlined call routing helped reduce wait times and ensured customers were directed to the right department, improving overall satisfaction and operational efficiency.
Bulk SMS: To keep customers informed about new property listings and upcoming events, TechNex leveraged VoiceWaveAI’s Bulk SMS service. This allowed them to send personalized messages to thousands of clients at once, ensuring timely updates on property availability and special offers. The service also helped TechNex reach potential buyers quickly and effectively, increasing customer engagement and property inquiries.