How SwiftLogistics Optimized Delivery Scheduling with Voicebot and Bulk SMS

Problem:

A logistics company  SwiftLogistics with a fleet of 200 trucks was facing significant issues with delivery scheduling and customer communication. Delays often occurred due to last-minute changes in delivery windows, and customers were frequently left in the dark about when to expect their shipments. Manual scheduling was inefficient, leading to miscommunications and dissatisfied clients.

Task:

The company needed a system that would automate delivery scheduling, provide real-time updates to customers, and allow for easy rescheduling. The goal was to improve on-time deliveries and enhance customer satisfaction.

Solution:

LynxSMS deployed a voicebot and bulk SMS system that automated delivery notifications and rescheduling. The system:

• Sent SMS notifications to customers when deliveries were on their way, including expected arrival times.
• Allowed customers to confirm or reschedule deliveries via the voicebot.
• Provided real-time updates if there were delays due to traffic or weather conditions.

Implementation:

The voicebot and SMS system were integrated with the company’s logistics management software, ensuring real-time communication with both customers and drivers.

Results:

1. On-Time Deliveries Increased by 30%: Real-time updates and automated rescheduling improved delivery accuracy.
2. Customer Satisfaction Improved by 25%: Customers appreciated the ability to easily reschedule deliveries through the voicebot.
3. Operational Efficiency Improved by 20%: Automation reduced manual scheduling errors and freed up staff to focus on fleet management.