How TechNex Enhanced Customer Communication with VoiceWaveAI’s Automated Solutions

Client Background:

TechNex is a leading real estate company specializing in high-end residential and commercial properties. With a growing portfolio, the company needed to improve its customer communication strategy to manage inquiries, schedule property viewings, and send timely updates on project launches and availability.

Problem:

TechNex faced challenges in handling high volumes of customer inquiries across multiple channels. Their current system lacked the automation and personalization needed to manage call routing, send bulk messages, and verify customer information efficiently. The company’s sales and customer support teams were overwhelmed by manual tasks like call handling and responding to general inquiries, leading to missed opportunities and lower customer satisfaction.

Task:

TechNex needed a comprehensive communication solution to streamline customer interactions, automate responses, and ensure customers received timely updates. The solution needed to include multi-level IVR for better call management, automated voice broadcasting for marketing campaigns, and bulk SMS to send personalized updates about property listings and availability.

Solution:

TechNex partnered with VoiceWaveAI to implement two key automated communication tools: IVR and Bulk SMS.

• IVR System: TechNex deployed a multi-level IVR system through virtual numbers to efficiently manage incoming customer calls. Callers could easily navigate options such as property inquiries, scheduling appointments, or speaking to an agent. This streamlined call routing helped reduce wait times and ensured customers were directed to the right department, improving overall satisfaction and operational efficiency.
• Bulk SMS: To keep customers informed about new property listings and upcoming events, TechNex leveraged VoiceWaveAI’s Bulk SMS service. This allowed them to send personalized messages to thousands of clients at once, ensuring timely updates on property availability and special offers. The service also helped TechNex reach potential buyers quickly and effectively, increasing customer engagement and property inquiries.

Results:

1. Improved Call Management: With the IVR system, call wait times were reduced by 40%, and customers could access relevant information more quickly.
2. Higher Engagement with Bulk SMS: Bulk SMS campaigns saw a 35% response rate, with personalized messages leading to more property inquiries and faster bookings.

Conclusion:

VoiceWaveAI’s IVR and Bulk SMS solutions allowed TechNex to streamline its communication processes, providing a more seamless experience for customers while driving better business outcomes.